Customer Service

Brand Cave Pty Ltd provides a 30 day money back guarantee on HandsOn products.

The HandsOn Glove is guaranteed to be free of manufacturing defects and faults.
HandsOn Gloves are made out of high quality materials and are designed to provide long and consistent grooming results.

The HandsOn Gloves’ palms and nodules are designed and formulated to provide good longevity but are also designed not to be too hard or coarse so as to provide the best tactile response for the user whilst not causing any discomfort to the animal.

Whilst the glove is designed to last for several hundred washes, like any item designed for a variable amount of use, its lasting life will depend on the frequency and type of use. With proper care and usage and the gloves will potentially provide effective and rewarding grooming to the owners and their animals for years to come. In a commercial situation longevity will vary, depending on the number of uses per day and the conditions in which the HandsOn Gloves are utilised.

HandsOn Gloves are only designed for animal grooming and washing. Any other type of use, such as general farm work, rigging, digging, fencing etc will have a greater impact on the lifespan of the product. If HandsOn Gloves were designed for general duties they would lose effectiveness as the ultimate grooming product.


Defective Merchandise: Brand Cave Pty Ltd will refund or replace a defective item upon inspection at our facility. Return for exchange claims must be made within 30 days of receipt.

All returns for exchange must be authorized by Brand Cave Pty Ltd. Returns from dealer’s customers will only be accepted upon approval from both Brand Cave Pty Ltd and Dealer where item was purchased.

All returns for exchange must have a copy of the original invoice, and note with contact information and explanation for why the item(s) are being returned.

If you find your item to defective please return along with a copy of your invoice to:

Brand Cave Pty Ltd
PO Box 687
Sutherland, NSW 1499